Shopping guide

At Craftelier, we want to reward the loyalty of the customers who choose us to make their purchases. That's why we have a Points Club where you can obtain reward points to be exchanged for direct discounts on your next orders.

How do I get points?

• Register:
  

  Create your customer account and get 100 points (only one registration per email address).

• Buy:
  

  3 points per euro of unlimited purchase.

• Comment:
  

  20 points for each comment you make on products (up to 20 approved comments).

• Invite:
  

  20 points per friend invited (up to 20 friends).

How to use the points?

Place the order from your customer account so that the option "Use points" appears in the shopping cart.
Select how many points you want to use; you may choose some or all of them at the same time.
Click on "Apply points" and the discount will be automatically applied to the order before it is completed.

when do points expire?

Points are valid for 90 days from the date they are earned.
A few days before they expire, you will receive an email to let you know so that you can use them before you lose them.
You can check your total points balance in the "My Points" section in your customer account..

Shipping cost

We send from Spain all over Europe! You can see all our rates depending on the country by clicking here.
All orders sent to custom countries will pass imperatively through customs, which clearance costs are at the Client's expense. (Delivery time depends on customs procedures.)
Shipping costs depend on the country, the shipping agency and the order itself (volume and content), hence some products cannot be sold for certain countries or locations.
Orders sent to certain islands and locations will have higher shipping costs than those sent to mainland.

Shipping conditions

The delivery time is indicated in working days (Saturdays, Sundays, holidays in Spain, Castilla y León and the city of León are considered non-working days).
Once you've placed an order, you will be able to see an estimated time of preparation and shipment. Shipping estimated time of arrival depend on the country, the shipping agency and the order itself (volume and content).
During campaigns, or in determined times of the year involving a higher volume of orders, preparation and delivery times may be longer than usual.

Before finishing your order, please check very thoroughly your address, since we would not be able to modify it when it will be sent for shipment.In case you may have misspelled some essential information on your order, please contact the customer agency as soon as possible.
In case the shipping agency cannot find you or cannot settle a delivery time with you, the customer service will try to email you and ask you to contact them as soon as possible.
Furthermore, when the order leaves our premises, you also receive an email with the delivery tracking data you may need.

Shipping agencies do not deliver on weekends.
Orders sent to custom countries will pass imperatively through customs, which clearance costs are at the Client's expense.
Delivery time depends on customs procedures.

In general, shipping agencies will make two delivery attempts. If you are absent both times, you will have to pick it up at their facilities (Parcel Shop). Remember that when the order is shipped, the transport agency emails you with the order tracking number, and you can arrange home delivery or delivery at the Parcel Shop (depending on the agency).
In all cases, your order would be kept at the Parcel Shop for 10 working days; after that, if the order has not been withdrawn, the agency will return it to our warehouses.
In Sweden, parcels weighing less than 20 kgs can only be delivered to the Parcel Shop (GLS).

If you had not picked your order after the attempts and it has finally been returned to us, the customer service will automatically cancel your order and refund it deducting the logistics and round-trip shipping costs (€12) regardless of the total purchase amount, only once the parcel has arrived in our premises.
The refund will be done by the same payment method used for the order. Please check the shipping agency's conditions when you are selecting your delivery. It may imply some compulsory conditions.
IMPORTANT: In some shipping agencies, if you selected to be delivered without signature and the parcel is stated as delivered but don't physically have it, you cannot claim for it, since it is considered as the Client's responsibility.

If you wish to get some information about your order or its shipment, please email us [email protected] with your order number. Our customer service will contact you as soon as possible.

Withdrawals

Once you've received the order, if you change your mind and want to give one or all products back, you have the right to withdraw them within 14 working days after receiving it. "You may find here the Withdrawal form you must enclose into the parcel along with the product or products that you will withdraw. Please make sure your parcel is well protected, since we won't take any responsibility for any deterioration during shipping, and you may suffer partial or total depreciation fee if the parcel arrives damaged." "You also will have to email us at [email protected] with your order number and the product or products you wish to return. The Customer service will email you back the steps to follow and the solutions available. Bear in mind we do not exchange products but only refund the items you send back." "The product must be returned in its original closed packaging, new, unused and with all accessories in perfect condition. If the item does not comply with any of these requirements, the Client will suffer partial or total depreciation." "The refund will be done by the same payment method used for the order. It can take up to 10 working days after the time we receive your returned parcel. *In case the order has been done by bank deposit/transfer, you will need to provide us full IBAN, BIC and account holder to refund you properly." If the return is made because failed delivery order, please refer to the section "Shipping conditions" "The withdrawal address is: MI TIENDA DE ARTE Y MANUALIDADES SL // CRAFTELIER CALLE SENA 55 24199 SANTA OLAJA DE LA RIBERA, LEÓN, SPAIN"

Damaged and Defective Products Claims

Once they deliver your order, please check whether it is complete and all the items are the one you purchased. If you detect any product is damaged or does not function correctly, we apologize, it may be a hidden defect, and we must claim it to our supplier. For better assistance, you need to email the Customer Service at [email protected] with your order number mentioned in the subject and explaining a bit your issue. It is essential you warn us within 14 days after receiving your parcel, as it sometimes is a shipping damage and the shipment company limits any claims to a few days." "It is very important that you keep for at least 15 working days the shipment box, as we will ask you pictures of it (some with the visible shipment label). This will help us greatly to do some checking and find the best solution to your issue." "If the product is damaged or not functioning correctly, you will need to email a brief summary of your issue, joining some pictures and/or a short video so that the Customer Service can determine how best to help you. The possible solutions are a refund the item (total or partially), a replacement for a new product, or a discount if the issue is minor. These options will be decided by the Customer Service and jointly with the Technical Department according to the magnitude of the issue. The Customer Service will email the solutions available and the steps to follow." "If the solution involves additional shipments in case the product is damaged, defective has been incorrectly shipped, we will bear the shipping costs incurred. However, if we recollect a product and detect it does not have any defect, the Client would have to bear the shipping costs.

Incorrect Shipment

Once they deliver your order, please check whether it is complete and all the items are the one you purchased. If you detect that a product is missing, or you received an item that does not correspond to your order, we apologize, and will do our best not to repeat this mistake. For better assistance, you need to email us at [email protected] with your order number mentioned in the subject and explaining your issue. It is essential to contact us within 14 working days after reception of your order. " "It is very important that you keep for at least 15 days the shipment box, as we will ask you pictures of it (some with the visible shipment label). This will help us greatly to do some checking and find the best solution to your issue. Once the claim is initiated, we will inform you of all the steps via email." "If you received a product that does not correspond to what you have purchased, you will need to send us a photo of the delivery note and the product showing the barcode (SKU). We will then check what the problem may have been and resolve it as soon as possible." "If a product is missing from your order, you will have to send photos of the delivery note, all the products you have received and of the shipping box in which the order was sent (with visible label). We will then check what the problem may have been and resolve it as soon as possible. The solutions offered may be to return the missing product or to refund the amount, depending on the relevance of the product. And if you receive an extra product (it happens sometimes), we would appreciate if you could also let us know to avoid stock issues.

Products or orders damaged due to the shipping.

Identification of the company

Company name: Mi Tienda de Arte y Manualidades S.L.
Domain name: Mi Tienda De Arte
Activity: online sale of creative leisure material.
Headquarters : C/ Sena Nº55 - 24199 Santa Olaja de la Ribera – León.
Registered in the Trade Register of León (Spain) Volume 1260 Folio 1 section 8 Page LE22377
CIF : B24654790
Email : [email protected]
Phone number :987 261 113

Content

The User is informed and accepts freely, that the access to the Web sites does not suppose, in any way, the beginning of a commercial relationship with Craftelier, that reserves the right to carry out without previous warning the modifications that considers opportune in its Web site, being able to change, suppress or add so much the contents and services that are lent through the same one as the form in which these appear presented or located in its servers.
The purpose of this website is to allow the user access to an online shop of articles as well as to offer information on the products that are for sale and other related products.
The online shop is governed by specific conditions of use. In such cases, these special conditions shall apply in preference. However, the general rules set out herein shall also apply. The present general contracting conditions will be applied to all commercial transactions carried out through this Craftelier website.
The access to this web page, as well as the use that can be made of the information and contents included in the same or accessible from it, will be of exclusive responsibility of the one who makes it, without Craftelier can have any responsibility for such uses.
Craftelier reserves the right to modify the legal conditions that are exposed in this document, which will be applicable from the moment of its publication.

Use of the web

The User commits to make an adequate and lawful use of the web site and the Contents, in accordance with the applicable Legislation, the present General Conditions of Use of the web site, the morality and good customs generally accepted and the public order, being obliged to compensate Craftelier for any damage or prejudice that could be caused by the use of this web site, infringing these general conditions and/or the current legality.

The User must abstain from:

• Make an unauthorized or fraudulent use of the website and/or of the Contents with illicit purposes or effects.

• Accessing or attempting to access resources or restricted areas of the website, without complying with the conditions required for such access.

• Introduce or disseminate computer viruses or any other physical or logical systems that may cause damage to the physical or logical systems of the owner of the domain, its suppliers or third parties.

• Attempt to access, use and/or manipulate the data of the owner of the domain, third party providers and other users.

• Delete, hide or manipulate the notes on intellectual or industrial property rights and other data identifying the rights of the owner of the website or third parties included in the Contents, as well as the technical protection devices or any information mechanisms that may be inserted in the Contents.

• Obtain and attempt to obtain the Contents by using means or procedures other than those which, as the case may be, have been made available for this purpose or have been expressly indicated on the web pages where the Contents are found or, in general, those which are normally used on the Internet because they do not entail a risk of damage or disablement of the Website and/or the Contents.

Furthermore, the client freely and unequivocally agrees to be subject to the following obligations:

• To undertake at all times to provide truthful information about the data requested in the user registration or order forms, and to keep them updated at all times.

• Accept all the dispositions and conditions included in the present General Contracting Conditions, understanding that they reflect the best possible service will for the type of activity developed by Craftelier.

• Commitment to keep with absolute confidentiality and with the maximum diligence your personal access codes to our website.

• Finally, the client commits to make possible the delivery of the requested order by providing an address where the order can be effectively delivered. Otherwise, Craftelier will not have any responsibility on the delay or impossibility of delivery of the order requested by the client.

Intellectual property

All trade names, trademarks or distinctive signs of any kind contained in the Craftelier websites are the property of their owners and are protected by law.
This website, including the source code and the contents elaborated by its owner or his collaborators, are protected by national and international regulations in force on intellectual and industrial property, and all rights are reserved (copyright), so that the user is only authorised to browse through the pages for domestic use. However, if you consider or have knowledge that these pages violate intellectual or industrial property rights, please inform us as soon as possible at [email protected].
On the other hand, some terms and logos, which are registered trademarks of their respective owners, are mentioned indirectly and for information purposes on this page, and we shall not be held responsible for the inappropriate use that third parties may make of these trademarks.

Use of cookies

The use of cookies is necessary for the use of our website.
Cookies are used for the purpose of remembering recently viewed products, search terms used or your login information for your personal Craftelier account.
If you wish, you can configure your browser to be notified on screen of the reception of cookies and to prevent the installation of cookies on your hard drive.
Please consult the instructions and manuals of your browser for further information.

Links

Links are external links. The owner of the website is not responsible for other websites or files that can be accessed through hypertext links available among its contents, given that these linked pages are the responsibility of their respective owners.
The presence of links on the website is for information purposes only and in no case implies an obligation, invitation or recommendation of the same.
This page, therefore, neither approves nor endorses the products, services, contents, information, data, files and any kind of material existing in such web pages or files and does not control and is not responsible for the quality, legality, reliability and usefulness of the information contained and services existing in the linked sites and which are unrelated to this page.
In the event that it is deemed appropriate or that a competent body declares the unlawfulness of the data, ordering their removal or that access to them is made impossible, or that the existence of the damage has been declared, and we have been expressly notified of the corresponding resolution, the links indicated would be immediately removed.

LSSI

Without prejudice to other laws that may be applicable, users are informed that the conditions of use of this website Craftelier, are governed in accordance with the provisions of Law 34/2002, of Services of the Information Society and Electronic Commerce (LSSI-CE).
In addition, Craftelier informs you that no personal data that the user may provide will be used for sending commercial communications by email or electronic mail without the user concerned had not previously authorized or requested them in an express and consensual manner.

Data protection

You can consult the conditions of confidentiality and compliance with the Organic Law on Data Protection here.
Our file is registered with the Spanish Data Protection Agency.
Craftelier undertakes to comply with its obligation of absolute secrecy regarding the personal data it may handle and its obligation to keep them confidential, adopting the necessary measures to avoid their loss, treatment or any type of alteration or modification or unauthorised access.
Craftelier, fully aware of the use and treatment that should be given to personal data and under the existing legal regulations in this regard, has implemented a system to preserve the security, integrity and confidentiality of data considered as personal.
To this end, in addition to fully complying with each and every one of the requirements set out in Organic Law 15/1999, of 13 December, on the Protection of Personal Data, and the Regulations that develop it (Royal Decree 1720/2007, of 21 December), it guarantees not only legal but also fair use of personal data, as well as an appropriate system for exercising the rights of access, rectification, cancellation and opposition set out in the aforementioned Organic Law.
The contracting by users of the services provided in this online shop, implies the express, precise and unequivocal consent of this for the use, processing and transfer of data to all entities that directly and indirectly have professional relationships for the provision of such service. Craftelier will store all the personal data of its users in an automated file whose purpose is the management, control, prevention and maintenance of the service to be provided.
This file complies with all the requirements and guarantees set out in the regulations on Data Protection and is the responsibility of Mi Tienda de Arte y Manualidades S.L.
Craftelier will only and exclusively collect the personal data of the Users, being these at all times adequate, pertinent and not excessive.
Users authorise Craftelier to process their personal data in an automated and non-automated way, also informing them that they can contact the Registration Department of Craftelier to exercise their ARCO rights of access, rectification, cancellation and opposition at the addresses indicated for this purpose, accompanied by a signed letter with a photocopy of their ID card.
Postal address of the person responsible for the file:
Mi Tienda de Arte y Manualidades S.L.
C/ Sena Nº55
Santa Olaja de la Ribera - León SPAIN.
E-mail: [email protected].